Two parts. First, the service agreement: the full terms of using Froggie, the product (v1, last updated July 25, 2026). Second, the terms for this website. Onboarding asks you to accept the service agreement.
Last updated: July 25, 2026. Version: v1.
These terms are an agreement between you and Froggie. "Froggie" means the Froggie product at froggie.email, currently operated by its founder. The name of the operating legal entity will be inserted here when that entity is formed. "You" means the business that signs up and the person acting for that business.
This short summary is here to help you. It is not the agreement. Only the full terms below are legally binding.
By creating a Froggie account, connecting a mailbox or Shopify store, or using the service in any way, you accept these terms. If you do not accept them, do not use Froggie.
If you are accepting for a company, you confirm that you have authority to bind that company. In that case, "you" means the company.
Froggie is a software service that acts as an AI customer service agent for your business. It works like this:
Froggie sends replies as your business, on your behalf. Your customers are your customers, not ours. Froggie has no direct relationship with them.
We may improve, change, or add features over time. We will not remove core functionality you pay for without notice.
This section matters more than any other. Please read it carefully.
Automatic sending is your configuration. Froggie only sends replies automatically if you turn that setting on. You choose when to enable it, what the AI knows, and which policies it follows.
Automated replies are sent on your behalf and on your responsibility. When Froggie sends a reply automatically, it does so as your agent, under the settings and memory you configured. You are responsible for those replies as if you had written and sent them yourself. Froggie is not liable for the content, accuracy, or consequences of replies sent automatically under your configuration.
Froggie never processes refunds to your customers automatically. Froggie does not, and cannot, issue a refund, credit, or payment to any of your customers on its own. A reply may describe your refund policy, because you taught it that policy, but any actual refund is always processed by you, in your own systems, by your own decision.
Drafts mode is always available. If you prefer, you can keep Froggie in drafts mode, where every reply waits for your approval before anything is sent. If you are unsure about your configuration, use drafts mode.
Froggie's replies are generated by artificial intelligence. You should understand what that means:
Froggie is a business tool. To use it you must:
You sign in with email magic links. There are no passwords. Anyone with access to your sign-in email address can access your Froggie account, so protect that mailbox. You are responsible for all activity under your account.
Each Froggie account is one tenant for one business. If you run more than one business, each needs its own account.
Froggie is currently capped at 300 total customer accounts. We may pause new signups when the cap is reached.
Froggie offers two plans:
A "handled email" is a customer email that Froggie processes, whether the result is a draft or an automatically sent reply. If you go over the included 1,000 handled emails in a billing month, overage is billed at $5 per 100 additional emails. Usage counts reset each billing month and unused volume does not roll over.
Before payments open. Froggie may accept signups before payment collection begins. If you sign up during that stage, nothing is charged. Payments open at launch. We will tell you by email before your first charge, and you will need to add a payment method before billing starts. If you do not want to be billed, you can cancel before then and owe nothing.
Once billing begins. Subscriptions are billed monthly in advance. Overage is billed based on your actual usage. Prices may change in the future, but we will give you at least 30 days' notice by email before any price change takes effect, and you can cancel before it does.
Refund-backed first month. Your first paid month is refund-backed. If Froggie is not working out while you evaluate it, ask us at hello@froggie.email before the end of your first billing month and we will refund that first month's subscription fee. After the first month, fees are non-refundable except where the law requires otherwise.
Cancellation. You can cancel at any time from your account or by emailing hello@froggie.email. Cancellation takes effect at the end of your current billing period. You keep access until then, and you are not charged again after that.
Failed payments. If a payment fails, we do not delete your data and we do not cut you off abruptly. Instead, your account moves to a drafts-only grace state: Froggie keeps drafting replies but stops sending automatically until payment is fixed. Your data is never deleted because of a failed payment.
Here is what Froggie receives, keeps, and does with data:
You are the controller of your customers' data. You are responsible for having the right, under your own privacy policy and applicable law, to forward customer emails to Froggie for processing. Froggie processes that data only on your behalf and on your instructions as described in these terms.
Froggie runs on trusted infrastructure providers that process data on our behalf. These currently include:
Each provider processes data only as needed to provide its part of the service. We may change providers over time. If you want the current list, ask us at hello@froggie.email.
You agree not to use Froggie to:
If your use threatens the service, other customers, or recipients of email, we may suspend sending or the account while we sort it out. We will tell you when we do.
Yours. You own your content: your customer emails, your memory and policies, your settings, and the replies produced for your business. To run the service, you give us a limited license to store and process that content solely to provide Froggie to you.
Ours. Froggie owns the software, the service, the Froggie name and branding, and everything that makes the service work. These terms give you a right to use the service while your account is in good standing. They do not transfer any ownership of the software to you.
Feedback. If you send us suggestions, we may use them to improve Froggie without owing you anything. We will never need your business's confidential content to do that.
We treat your non-public business information, including your memory, policies, and customer emails, as confidential. We use it only to provide the service, and we do not disclose it except to the sub-processors listed above, when you tell us to, or when the law requires it. If the law requires disclosure, we will tell you first when we are legally allowed to.
You agree to treat any non-public information about Froggie, such as unreleased features or security details, as confidential too.
Froggie is provided "as is" and "as available." To the fullest extent the law allows, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
In particular, we do not warrant that:
You are responsible for reviewing your configuration and your memory, and for deciding whether and when to enable automatic sending. If you need certainty about every reply, use drafts mode and approve replies yourself.
To the fullest extent the law allows:
Some places do not allow certain limitations of liability. In those places, these limits apply to the fullest extent permitted.
You agree to defend and indemnify Froggie, its founder, and its personnel against claims, damages, and reasonable legal costs arising from: (a) the content of your memory, policies, and configuration; (b) replies sent to your customers on your behalf, including automatically sent replies; (c) your violation of these terms; or (d) your violation of any law or of any third party's rights, including your customers' privacy rights. We will notify you promptly of any such claim and let you control the defense, provided you do not settle in a way that imposes obligations on us without our consent.
You can stop using Froggie and cancel at any time, as described in Section 6.
We can suspend or terminate your account if you materially breach these terms and do not fix the breach within 14 days of our notice, or immediately if your use is unlawful, harms others, or threatens the service. We can also wind down the service entirely, in which case we will give you at least 30 days' notice and a refund of any prepaid fees for the unused period.
On termination, your right to use the service ends. You can ask us to delete your data as described in Section 7. Sections that by their nature should survive termination do survive, including Sections 3, 7, 10 through 14, and 17.
We may update these terms from time to time. If a change is material, we will email you at your account address at least 14 days before it takes effect. If you keep using Froggie after the change takes effect, you accept the updated terms. If you do not accept them, cancel before the effective date and the old terms apply until your cancellation takes effect.
These terms are governed by the laws of [State/Country to be designated upon entity formation], without regard to conflict of law rules. Courts located there will have exclusive jurisdiction over disputes that cannot be resolved informally.
Note: Froggie is currently operated by its founder as a product prior to entity formation. When the operating entity is formed, its legal name and governing jurisdiction will be inserted into these terms and announced by email under Section 16.
Before filing any claim, you agree to email us at hello@froggie.email and give us 30 days to try to resolve the issue informally.
Questions, refund requests, deletion requests, and legal notices all go to hello@froggie.email. We read everything.
An introduction to Froggie, an email agent for businesses, and a place to request one of a limited number of seats. It is informational. Nothing here is a signed contract, an offer of guaranteed availability, or professional advice.
Submitting your email asks us to hold you a place in line; it doesn't oblige you to buy anything, and it doesn't oblige us to grant a seat. Seats are limited and granted at our discretion, generally in the order requests arrive. Nothing is charged, and no card is collected, at request time.
The demo on this site, including "Paper Crane Goods," its customers, and their orders, is fiction, scripted to show faithfully how the product behaves. Numbers shown in demos are illustrative, not measurements of your future results.
The words, design, and code of this site belong to Froggie. Read it, share links to it, quote it with attribution. Just don't republish it wholesale or pass it off as yours.
The site is provided as-is. We work to keep it accurate and available, but we don't warrant that it is error-free, and we aren't liable for damages arising from your use of a marketing website, to the maximum extent the law allows. Where the law grants you rights that can't be waived, those rights stand.
Froggie is built to answer and send customer email on its own, under settings you control. When you onboard, you'll agree to this explicitly: automatic sending runs on the question types your configuration allows, every automatic send is logged with a receipt, and the replies it sends are your business's replies, sent as you. You are responsible for the settings you choose, and Froggie is not liable for the content or consequences of replies sent under your configuration, to the maximum extent the law allows.
Froggie never processes a refund automatically, and never sends legal advice automatically. It can draft either for you to review, and a draft is a suggestion from software, not legal or financial advice. When money moves or law is involved, a person decides.
When Froggie starts handling real mail for your business, that relationship will be governed by a service agreement and data processing terms presented at signup, including pricing, the refund guarantee, the automatic-sending consent above, and exactly what Froggie may and may never do with a mailbox. You'll accept those explicitly; this page doesn't smuggle them in.
Write to hello@froggie.email. A person answers.
Effective July 20, 2026 · Privacy